Refund and Cancellation Policy
Effective date: April 28, 2026. This policy explains cancellation and refund rules for Vyve Care subscriptions and digital purchases.
1. Subscription billing
Paid plans renew automatically at the billing interval shown during checkout unless canceled before the next renewal date.
2. Cancel anytime
You can cancel renewals through your account settings or through the app store where the subscription was purchased. Access usually remains active until the end of the current billing period.
3. Refund eligibility
Refunds may be considered for duplicate charges, technical billing errors, or legally required circumstances. Partial-period refunds are generally not provided once a billing cycle has started, unless required by law.
4. App store purchases
If you purchased through Apple App Store or Google Play, refund decisions and processing are controlled by that platform and its policy.
5. Contact support
For billing support, contact billing@vyvecare.com with your account email and payment reference.