Privacy Policy

1. Information we collect

We collect account and profile information such as your name, email, phone number, age range, wellness goals, and selected preferences. We also collect usage data, device diagnostics, and interaction logs to improve service quality.

2. Health and wellness data

If you choose to connect wearable integrations or manually add entries, we may process vitals, meal logs, activity data, and workout records. This data is used to personalize insights, recommendations, and coaching responses.

3. How we use your information

• Deliver core product features and account access.
• Generate personalized fitness, nutrition, and lifestyle recommendations.
• Process subscriptions, orders, and customer support requests.
• Improve product safety, quality, and fraud prevention controls.

4. Sharing and processors

We share data only with service providers required to operate Vyve Care, such as payment processors, cloud infrastructure providers, analytics services, and communication tools. We do not sell your personal information.

5. Data retention

We retain account and transactional records for as long as your account is active and for reasonable compliance periods afterward. Wellness logs may be deleted sooner when requested unless legal obligations require retention.

6. Security practices

We apply technical and organizational safeguards, including encrypted transport, access controls, monitoring, and periodic security reviews. No system is fully immune to risk, so we encourage strong passwords and device security.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information. You may also request to withdraw consent for specific processing activities.

8. Contact

For privacy requests or questions, contact our support team at privacy@vyvecare.com.